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Self-Service Portal

The Self-Service Portal is a cloud-based interface for managing properties tied to your activation key: licenses, custom web categorization, SSL certificates, subscription details, VPN clients, and DLP signatures.

Access: https://key.safesquid.com

What You Can Manage​

The portal centralizes routine administration tasks:

  1. Activation Keys
    Download activation keys for new deployments or re-download if lost.

  2. License Management
    View subscription status, product type (Free/Commercial), and expiry dates.

  3. Custom Web Categorization
    Add custom URL categories for your organization (e.g., internal tools, approved SaaS apps).

  4. SSL Certificate Management
    Generate and manage your enterprise Root CA certificate for SSL inspection. Configure OCSP/CRL settings.

  5. VPN Client Management
    Enroll and manage Web Security Client VPN connections.

  6. DLP Signature Management
    Configure confidential data signatures for data leakage prevention policies.

  7. Configuration Backup
    Cloud-synchronized policy backups with version control for disaster recovery.

Prerequisites​

Before You Start
  • SafeSquid account (see Register and Get Your Key if you haven't registered yet)
  • Use your business/corporate email for enterprise benefits
  • Have your SafeSquid installation details ready (for license activation)

Access the Portal​

Direct link: https://key.safesquid.com

From SafeSquid.com:

  1. Visit https://www.safesquid.com
  2. Click Self-Service Portal in the top menu
  3. Login with your registered email and password
First-Time Users

If you haven't created an account yet, see Register and Get Your Key for registration steps.

Common Tasks​

Download Activation Key​

  1. Log in to the portal
  2. Navigate to Activation Keys
  3. Click Download Key
  4. Save the activation_key file (do not rename it)

Use this key for: License activation during SafeSquid setup.

Generate SSL Certificate​

  1. Log in to the portal
  2. Navigate to SSL Certificates
  3. Generate Root CA for your organization
  4. Download the certificate
  5. Deploy to all endpoints for SSL inspection

Details: SSL Inspection

Configure Custom Categories​

  1. Log in to the portal
  2. Navigate to Custom Web Categorization
  3. Add URLs to custom categories (e.g., "Internal Tools", "Approved Cloud Apps")
  4. Save — changes apply to all SafeSquid instances using your activation key

Use for: Categorizing internal or organization-specific sites for access policies.

View Subscription Status​

  1. Log in to the portal
  2. Navigate to Subscription
  3. View:
    • Product type (Free or Commercial)
    • Expiry date (if commercial)
    • Subscription tier and features

Upgrade: Contact SafeSquid support or use the portal upgrade option.

Benefits of Using Business Email​

When registering with a corporate email domain (not Gmail, Yahoo, Outlook personal):

  • Priority support during proof-of-concept
  • Team member invitations (add colleagues to your organization)
  • Extended trial options for evaluation
  • Access to enterprise features and dedicated account management

Troubleshooting​

IssueLikely CauseFix
Cannot loginWrong credentials or account not activatedReset password; check email for activation link
Activation key download failsBrowser cache or session expiredClear cache, logout/login, try different browser
SSL certificate generation failsInvalid organization detailsVerify organization name and contact info in portal settings
Custom categories not applyingKey not uploaded to SafeSquidRe-upload activation key in SafeSquid interface

Still need help? Contact SafeSquid support with your registered email address.

Next Steps​

  1. Register and Get Your Key — Create your account if you haven't already
  2. Activate Your License — Upload the key to SafeSquid
  3. SSL Inspection — Deploy the Root CA for HTTPS inspection
  4. Custom Categorization — Use custom categories in access policies