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Whitelisted Websites Blocked

Whitelisted sites still blocked​

Company policy blocks the social network category for all employees, but a few social networking sites must be whitelisted. Those sites are added to the whitelist category yet still show a block template. Similarly, after whitelisting the corporate website, employees may still be unable to access it.

SymptomLikely causeResolutionVerification
Whitelisted site still shows block templateSite not in whitelist category; policy order wrong; policy disabledAdd site to whitelist in Categorize Web-sites; enable default whitelist policy and place above GLOBAL BLOCKOpen site from client; page loads without block
Corporate site blocked after whitelistsscore/categorization not loaded or category not appliedEnable sscore; add site to whitelist category; ensure policy enabled and above blockCheck Categorize Web-sites for site category; retest access

Note: Whitelist category is the category to allow. Blacklist category is the category to block.

Enable sscore and add site to whitelist category​

Ensure the sscore section is enabled and the categorization engine is loaded. Verify from the SafeSquid Statistics page in the interface. See the Reporting Module. Add the corporate website to the whitelist category from Custom Settings → Categorize Web-sites in the SafeSquid UI.

Procedure​

  1. Access the SafeSquid interface
  2. Go to configure page

click on configure in SafeSquid Interface

  1. Go to the Categorize Web-sites section under Custom Settings and search website/domain from the search for category option. Access Blocked Template
  2. Modify that website with a whitelist category. (A whitelist is a custom category that is made to allow blocked websites)

Go to categorize web-sites under custom settings section

enter the website to be whitelisted and click search

Whitelisted website blocked troubleshooting step or policy edit

Modify that website with whitelist category

click on Modify

success message of adding category to the category server

  1. Go to Access profiles for default policy and verify whether the policy is enabled or not. (Make it enabled) go to default whitelist policy in access profiles

Showing the category "whitelist"

Showing the unique name given to the default policy

Making sure this policy is above GLOBAL BLOCK policy and saving it

Use Categorize websites to Create and add websites to the "whitelist category".

Verification and Evidence​

  • Interface Checks: In Configuration Portal, Custom Settings → Categorize Web-sites: site shows whitelist category. Restriction Policies → Access profiles: default whitelist policy is enabled and above GLOBAL BLOCK.
  • Log Analysis: Access logs show allowed response for the whitelisted URL; no block template or category block for that domain.
  • Performance Validation: From a client, open the whitelisted site; page loads without block template.

Related: Web Categorization, Access Restriction, Reporting, Troubleshooting