> ## Documentation Index
> Fetch the complete documentation index at: https://docs.safesquid.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Support
**Support** is the top-nav page next to Configure (not under Reports). It shows local license
state and exposes appliance-level operational tools — restart, config backup, upgrade, and
vendor support — none of which are policy sections.
This page is the **on-appliance** counterpart to [key.safesquid.com](https://key.safesquid.com),
SafeSquid's external licensing portal (see [Register and get your key](/getting_started/register)
and [Self-Service Portal](/safesquid_swg/interface/self_service_portal)). The two are easy to
conflate: `key.safesquid.com` is where you get and manage an activation key; this Support page is
where you see that key's status on this appliance and use appliance tools tied to it (Cloud
Restore in particular reads from the cloud account behind your key).
## License Details panel
The left panel shows the fields SafeSquid tracks for the current activation key:
| Field | Shows |
| ------------------------------- | ------------------------------------- |
| Activation Key Name | The key identifier |
| Subscription Start | Activation date |
| Creator Details | Account email that owns the key |
| Contact Details | Account contact email |
| Status | `ACTIVE` or otherwise |
| Service ID | Instance identifier |
| Service Name | Operator-set label |
| Subscription Type | Billing basis (for example CPU usage) |
| Remaining Subscription Quantity | Time or usage left on the plan |
| Service Location | Operator-set label |
| Last Updated Time | Last sync with the licensing backend |
Click **Refresh** to re-pull this panel from the licensing backend without waiting for the next
scheduled sync — use this right after uploading a new activation key or renewing on
`key.safesquid.com`.
This is the authoritative place to check subscription/license status in the Web UI. It is not
under Reports — no Reports tab covers it.
Open **top nav → Support**. The License Details panel is not screenshotted here — it shows this
appliance's real activation key, contact email, and Service ID.
## Operational tools
Ten cards, right of the License Details panel. Descriptions below are what each card states or
does on open; where a card's underlying behavior needs more than its stated purpose, that's
flagged rather than guessed.
* **Support Tarball** — "Download or Generate." Produces a support bundle for the vendor.
* **Download Config** — "Download Config Files."
* **Upload Config** — "Upload Config Files."
* **Upgradation** — "Upload New Version." Applies a new SafeSquid build.
* **Performance Plot** — "Application performance."
* **URL Commands** — "Test the Functionalities." Opens a **URL command executor**: pick a
diagnostic mode and a website, then run it through the proxy without changing policy. The
available modes (verified live, exact list): `xx--fresh`, `xx--raw`, `xx--cookies`, `xx--mime`,
`xx--headers`, `xx--score`, `xx--diff`, `xx--htmltree`, `xx--process`, `xx--offline`,
`xx--cache`, `xx--profiles`, `xx--https`, `xx--prefetch`, `xx--template`, `xx--proxytest`,
`xx--bypass`, `xx--password`, `xx--imgscore`, `xx--limits`, `xx--variables`.
* **Restart SafeSquid** — "Restart SafeSquid service." The action referenced by
[Handle expiry](/deployment/manage_subscription_state)'s "restart SafeSquid from the interface
after either action" step.
* **Cloud Restore** — "Restore Configuration." Confirmed live: the dialog states "You can get
configuration file and SSL certificate shared with activation key," with a **Restore** button.
This is the on-appliance side of the Self-Service Portal's backup/restore workflow — it pulls
from the cloud account tied to your activation key, it does not issue a new key.
* **Startup params** — "Edit SafeSquid params." Web UI editor for the same tunables covered in
[startup.ini tunables](/admin_guide/start_here/startup_ini) — confirm before assuming this
writes the same file directly.
* **Live Support** — "Chat with support." Vendor support chat.
**Card behavior beyond the stated purpose above (Upgradation's version-compatibility checks, what
Support Tarball actually collects, exact Cloud Restore scope) was not exercised this session** —
these are destructive or support-escalating actions and weren't tested live. Confirm scope before
walking an administrator through them for the first time.
## How to verify
1. **Support** page loads with the License Details panel populated (not blank/`YET_TO_DEFINE`
on every field) for an activated appliance.
2. After uploading a new activation key on [Subscription](/admin_guide/infrastructure_and_access/subscription),
click **Refresh** here and confirm **Last Updated Time** advances.
## See also
* [Subscription](/admin_guide/infrastructure_and_access/subscription)
* [Register and get your key](/getting_started/register)
* [Handle expiry](/deployment/manage_subscription_state)
* [Self-Service Portal](/safesquid_swg/interface/self_service_portal)
* [startup.ini tunables](/admin_guide/start_here/startup_ini)
* [Tools and Reports](/admin_guide/start_here/tools_and_reports)
## Related topics
- [Support](/safesquid_swg/policy_management_console/support.md)
- [Unable to Generate Support Tar-ball](/troubleshooting/no_tar_ball_support.md)
- [Supporting Services](/safesquid_swg/interface/supporting_services.md)
- [FAQs](/faqs/faqs.md)
- [Authentication](/use_cases/authentication/authentication.md)