Custom Categorization is not Working
From Secure Web Gateway
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Issues
- I am trying to add new websites to whitelist or black list category, but it is not updating
- Uploaded a new file with some websites and added to specific category, but i did not find that websites in the respective category
- SafeSquid interface is hanged when I try to add custom websites to any category,
Root Causes
- Verify the status of Categorization Engine from Statistic page of SafeSquid Interface.
- SafeSquid server is unable to contact SafeSquid category server
- The file(websites) was not uploaded correctly.
Troubleshooting
Check for connection to category server from your SafeSquid server
Run below command and see below output
telnet category.safesquid.net 443
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Trying 139.59.16.202...
Connected to category.safesquid.net.
Escape character is '^]'.
Connected to category.safesquid.net.
Escape character is '^]'.
If the server is not reachable, you have to run below commands and try telnet again
rndc flush
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/etc/init.d/bind9 restart
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