> ## Documentation Index
> Fetch the complete documentation index at: https://docs.safesquid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Support entry point for SafeSquid SWG troubleshooting evidence, configuration context, and escalation readiness.

# Support

Use **Support** when an issue needs structured evidence, not guesswork. Good support data shortens outages and prevents risky emergency changes that bypass security controls.

The Application Eco-system source highlights server files, folders, startup parameters, supporting services, and log forwarding. Those are the first evidence areas to collect before escalation.

## Evidence to collect

* SafeSquid version and activation state
* affected user, source IP, destination, and time window
* relevant Reports entries or SIEM events
* service health for SafeSquid, Monit, BIND, and NTP
* recent configuration changes from `config.log`
* startup parameters and service unit state

## Escalation checks

Before escalating, confirm:

1. The issue is reproducible or bounded to a clear time window.
2. Local logs show the same result users report.
3. Supporting services are healthy.
4. A rollback option exists for recent policy changes.

## Next steps

* Use [Files and Folders](/safesquid_swg/files_and_folders/files_and_folders) to locate server-side evidence.
* Use [Supporting Services](/safesquid_swg/interface/supporting_services) to validate dependencies.


## Related topics

- [Unable to Generate Support Tar-ball](/troubleshooting/no_tar_ball_support.md)
- [Supporting Services](/safesquid_swg/interface/supporting_services.md)
- [FAQs](/faqs/faqs.md)
- [Tools and Reports](/admin_guide/start_here/tools_and_reports.md)
- [Authentication](/use_cases/authentication/authentication.md)