> ## Documentation Index
> Fetch the complete documentation index at: https://docs.safesquid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Comprehensive diagnostic procedures and resolution guides for common SafeSquid proxy issues, connection failures, and configuration problems

# Diagnose and resolve SafeSquid proxy issues

## Problem

Operators lose productivity when the SafeSquid UI is unreachable, activation fails, clients cannot browse, or policy behaves unexpectedly. Long outages increase security and compliance risk when the proxy is the default egress path.

## Benefits

Symptom-first guides shorten mean time to resolution. Each document lists diagnostics, likely causes, and verification steps aligned to SafeSquid logging and interface paths.

## Advantages

**Confirmed:** Troubleshooting guides map to major SafeSquid subsystems documented in [Getting Started](/getting_started/welcome), [SSL Inspection](/use_cases/ssl_inspection/ssl_inspection), [Authentication](/use_cases/authentication/authentication), [DNS Security](/use_cases/dns_security/dns_security), and [Access Restriction](/use_cases/access_restriction/access_restriction).

## Call to action

Match the failure symptom to a section below, open the linked guide, execute diagnostics in order, and record log excerpts before escalating to support.

When the UI doesn't load, activation fails, or clients can't reach the proxy, use the documents below to diagnose and fix. Each document covers a symptom area: installation, interface access, SSL, authentication, DNS, connectivity, policy, reporting, and advanced diagnostics. Pick the document that matches your symptom.

## Troubleshooting workflow

Start with the symptom category rather than a subsystem guess. That reduces false leads when a DNS issue looks like a policy issue or a time-sync issue looks like an authentication failure.

### Installation and access

Use this page together with [Getting Started](/getting_started/welcome) when the product does not install cleanly, the web interface is unreachable, or activation cannot be completed.

### Identity and SSL

Use [Authentication](/use_cases/authentication/authentication), [SSL Inspection](/use_cases/ssl_inspection/ssl_inspection), and [Supporting Services Monit](/architecture/interface/supporting_services_monit) when user login, certificate trust, or directory-backed access starts failing.

### Performance and stability

Use [Performance Plot](/use_cases/performance_acceleration/performance_plot), [Audit & Forensics](/use_cases/audit_and_forensics/audit_forensics), and [Architecture](/architecture/overview/safesquid_swg) when the proxy becomes slow, unstable, or inconsistent under load.

### Connectivity and policy

Use [Access Restriction](/use_cases/access_restriction/access_restriction), [DNS Security](/use_cases/dns_security/dns_security), [Header Obfuscation](/use_cases/header_rewrite/header_obfuscation), and [Cookie Inspection](/use_cases/cookie_inspection/cookie_inspection) when websites fail to load or behave incorrectly through the proxy.

### Reporting and evidence

Use [Audit & Forensics](/use_cases/audit_and_forensics/audit_forensics), [Reporting Module](/use_cases/audit_and_forensics/reporting_module), and the SafeSquid interface pages when logs, reports, or evidence exports are incomplete.

When failures are broad and not isolated to one control, review [Architecture](/architecture/overview/safesquid_swg), [Audit & Forensics](/use_cases/audit_and_forensics/audit_forensics), and [Supporting Services Monit](/architecture/interface/supporting_services_monit) together before escalating.

## Advanced diagnostic tools

### [How to use find\_client\_id.sh for getting complete connection log](/troubleshooting/how_to_use_find_client_id_sh_for_getting_complete_connection_log)

Administrators need advanced diagnostic tools to analyze specific connection issues and obtain detailed logs for troubleshooting complex proxy problems. find\_client\_id.sh provides connection analysis including detailed log extraction, connection tracing, and diagnostic information for specific client connections. Use this document to obtain detailed connection logs and perform connection analysis for complex troubleshooting.

## Next steps

After resolving the issue, verify with [Getting Started](/getting_started/welcome); for configuration changes see [Configuration Portal](/architecture/interface/configuration_portal).