LDAP entries are not fetched

From Secure Web Gateway
Share/Save/Bookmark
Jump to: navigation, search

ISSUES

  1. I configured LDAP with Active Directory, still LDAP entries are not fetched.

Root Cause

  1. You should not properly configured LDAP with Active Directory
  2. May you should enter incorrect password while configuring LDAP
  3. You are not able to contact to AD(Active Directory).

Troubleshooting

Case1: Check for configuration of LDAP with AD(Active Directory).

Follow the Link for  How to integrate AD or Open LDAP with SafeSquid

Case2 : Check the connection to Active Directory

root@sabproxy:~# ping 192.168.221.1
PING 192.168.221.1 (192.168.221.1) 56(84) bytes of data.
64 bytes from 192.168.221.1: icmp_seq=1 ttl=128 time=0.396 ms 
64 bytes from 192.168.221.1: icmp_seq=2 ttl=128 time=0.446 ms
64 bytes from 192.168.221.1: icmp_seq=3 ttl=128 time=0.361 ms
--- 192.168.221.1 ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2000ms
rtt min/avg/max/mdev = 0.361/0.401/0.446/0.034 ms


root@sabproxy:~# ping ad.safesquid.test
PING ad.safesquid.test (192.168.221.1) 56(84) bytes of data.
64 bytes from 192.168.221.1: icmp_seq=1 ttl=128 time=0.262 ms
64 bytes from 192.168.221.1: icmp_seq=2 ttl=128 time=0.358 ms
64 bytes from 192.168.221.1: icmp_seq=3 ttl=128 time=0.442 ms
^C
--- ad.safesquid.test ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2000ms
rtt min/avg/max/mdev = 0.262/0.354/0.442/0.073 ms

Note: ad.safesquid.test (192.168.221.1)  >>  Active Directory FQDN and IP Address

If you unable to contact to Active Directory you should face error as shown below " Destination Host Unreachable"

root@sabproxy:~# ping 192.168.221.1
PING 192.168.221.1 (192.168.221.1) 56(84) bytes of data.
From 192.168.221.222 icmp_seq=31 Destination Host Unreachable
From 192.168.221.222 icmp_seq=32 Destination Host Unreachable
--- 192.168.221.1 ping statistics ---
37 packets transmitted, 0 received, +6 errors, 100% packet loss, time 36269ms