Generation of Support tarball

From Secure Web Gateway
Revision as of 17:42, 14 November 2018 by en>Samidha12
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Problem

Bob is facing some issues while configuring policies on SafeSquid SWG. Also he found crash while doing the same.

Benefits

Network related issue or issue related policy configuration can be rectified by generating support tarball. It requires SafeSquid logs, Section information, System logs, Config.xml file, Disk Usage information inside filesystem.txt file, iptable rules if any, network setting inside network.txt file, etc.

You can also take backup of your existing configuration by generating a support tarball through SafeSquid interface.

Prerequisite

  • Installation of SafeSquid
  • Activation of SafeSquid

 Access the SafeSquid User Interface

Go to Support Page

 
TbSlide1 (1).png

 

Click on Support Tarball

 
TbSlide1 (2).png
 

Generate New Support tarball

 
TbSlide1 (3).png

 

 
TbSlide1 (4).png

 

Tarball5.PNG

 

 

Download and Extract Support Tarball

 
Stb (6).PNG
 

In upcoming releases you will get options to setup mail alerts.So whenever SafeSquid will create new support tarball on every crash and send it to SafeSquid servers you should get mail alerts on your registered email ID.