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Self-Service Portal

The Self-Service Portal is a SafeSquid-managed cloud service at https://key.safesquid.com. It is part of the product operating model, not just a convenience website. It handles activation-key distribution and other cloud-managed workflows that influence licensing, categorization, backup, and certificate-related operations. Access: https://key.safesquid.com

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Problem statement

If licensing, categorization, backup, or certificate workflows are scattered across email threads and manual files, deployments become fragile and support-dependent. Teams need a controlled place to retrieve activation material, manage cloud-linked settings, and align multiple installations to the same organizational context.

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Client scenario

Use the portal when you need to:

• register and obtain activation keys
• manage licensing and subscription state
• support SSL certificate workflows
• manage custom categorization or cloud-linked policy data
• understand cloud dependencies in restricted or sovereignty-sensitive deployments

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Key benefits

• Reduces dependence on manual support for routine licensing tasks
• Centralizes cloud-linked deployment metadata by activation key
• Supports repeatable rollout across multiple SafeSquid instances
• Makes cloud dependency explicit so teams can design around it where needed

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What the portal is used for

Internal product knowledge confirms the portal is used for:

1. Activation key distribution
   Obtain and re-download the activation key used to bind a deployment to SafeSquid licensing workflows.
2. License management
   Track subscription and activation status for SafeSquid instances.
3. Custom categorization and related cloud-managed settings
   Support organization-specific categorization workflows tied to the activation context.
4. Certificate-related workflows
   Support SSL inspection deployment workflows that depend on trusted certificate handling.
5. Configuration and policy synchronization functions
   The knowledge base identifies the Self-Service Portal as part of the cloud path for licensing, activation-key distribution, threat-intelligence delivery, and policy or configuration synchronization across deployments.
6. Backup and restore support
   The broader architecture model places configuration backup and restore as a peer operational service in the SafeSquid ecosystem.

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Prerequisites

:::note Before You Start

• SafeSquid account (see Register and Get Your Key if you haven’t registered yet)
• Use your business/corporate email for enterprise benefits
• Have your SafeSquid installation details ready (for license activation)

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Access the portal

Direct link: https://key.safesquid.com From SafeSquid.com:

1. Visit https://www.safesquid.com
2. Click Self-Service Portal in the top menu
3. Login with your registered email and password

:::tip First-Time Users If you haven’t created an account yet, see Register and Get Your Key for registration steps. :::

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Common tasks

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Download Activation Key

1. Log in to the portal
2. Navigate to Activation Keys
3. Click Download Key
4. Save the activation_key file (do not rename it)

Use this key for: License activation during SafeSquid setup.

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Support SSL certificate workflows

Use the portal to support certificate workflows required for SSL inspection deployment. Certificate generation, retrieval, or related management must be paired with endpoint trust deployment and SafeSquid-side SSL inspection configuration. Details: SSL Inspection

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Configure custom categories

1. Log in to the portal
2. Navigate to Custom Web Categorization
3. Add URLs to custom categories (e.g., “Internal Tools”, “Approved Cloud Apps”)
4. Save — changes apply to all SafeSquid instances using your activation key

Use for: Categorizing internal or organization-specific sites for access policies.

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View subscription status

1. Log in to the portal
2. Navigate to Subscription
3. View:
   • Product type (Free or Commercial)
   • Expiry date (if commercial)
   • Subscription tier and features

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Verification and validation

After using the portal, verify all of the following:

• the activation key is accepted by the SafeSquid deployment
• the expected license or subscription state appears on the instance
• custom categorization or related cloud-managed changes appear after sync
• SSL-related assets required for inspection workflows are available where expected

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Troubleshooting

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Related controls / next steps

• Register and Get Your Key to establish the activation path
• Activate Your License to bind the deployment to the key
• SSL Inspection for certificate-dependent HTTPS inspection workflows
• Threat Intelligence Feeds for cloud-delivered intelligence dependencies