Custom Categorization Not Working
Custom Categorization Not Working can interrupt web access, policy enforcement, or evidence collection. Use this runbook to restore service, preserve logs, and prove the corrective action during security review.Issues
- I am trying to add new websites to the whitelist or blacklist category, but it is not updating
- Uploaded a new file with some websites and added them to specific categories, but I did not find the websites in the respective category
- SafeSquid interface has hung when I try to add custom websites to any category
Root Causes
- Verify the status of the Categorization Engine from the Statistic page of SafeSquid Interface
- The SafeSquid server is unable to contact the SafeSquid category server
- The file(websites) was not uploaded correctly
Check for a connection to the category server from your SafeSquid server
Run the below command and see below output telnet category.safesquid.net 443 Trying 139.59.16.202… Connected to category.safesquid.net. Escape character is ’^]’. If the server is not reachable, you have to run the below commands and try telnet againCapture useful evidence
Collect evidence before restarting services or changing policy. Keep screenshots, command output, and relevant SafeSquid logs with the incident ticket.Next steps
- Use Find a complete connection log to trace a specific client transaction.
- Use Troubleshooting for the broader diagnostic checklist.