SafeSearch Not Working
SafeSearch Not Working can interrupt web access, policy enforcement, or evidence collection. Use this runbook to restore service, preserve logs, and prove the corrective action during security review. You have enabled all the entries required for Safe Searches, but you are able to access the in appropriate content through search engines, then follow the below steps to Troubleshoot Test your configuration once. All required entries must be enabled. Then test your HTTPS Inspection enabled or not. If if not enabled see our document - How to configure HTTPS inspection Then check the SSL certificate in the browser. See Test certificate in Firefox. Removes the cache and restart the browser and test it again. You may see block template when “Text Analyzer” and default entry to block pornogrophy in policies and profiles are enabled.Capture useful evidence
Collect evidence before restarting services or changing policy. Keep screenshots, command output, and relevant SafeSquid logs with the incident ticket.Next steps
- Use Find a complete connection log to trace a specific client transaction.
- Use Troubleshooting for the broader diagnostic checklist.